Support and Service Rates

Services

(all prices are GST excluded)

Customer 

with SLA

Customer

without SLA

Hourly Rate (Mon – Fri , 9am to 6pm)

$130.00/hr

$180.00/hr

Hourly Rate (after hours, Sat-Sun and public holiday)

$195.00/hr

From $270.00/hr

Emergency Rate (drop everything and come)

$260.00/hr

From $360.00/hr

Call out Fee for each visit

From $0 (+ parking fee if apply)

From 30 mins Traveling time (+ parking fee if apply)

Remote / Phone Support (15mins blocks)

Free

From $180.00/hr

Consulting Services

Free

From $180.00/hr